What is website readability? Website readability is a measure of how easy it is for visitors to read and understand text on a web page. Readability depends on a text’s presentation (e.g., font choice, spacing, colors, etc.) and context (i.e., the actual words and sentences that are written on the page).
A highly readable website is more likely to convert visitors than a website with poor readability. With this in mind, online businesses should strive to create easy-to-read and easy-to-digest website copy that inspires their target audiences to act.
Website readability is important because most website visitors are strapped for time and have limited mental resources to put toward learning about your company, products, and services. Your visitors want to be able to find the information they’re looking for on your website as quickly as possible.
To grab your website visitors’ attention and prove to them that you have a solution to their problems, you’ve got to connect with them, fast.
Highly readable content does just that.
Whether you’re writing a blog post, a landing page, or a pricing page, your website should be easy to navigate, and the text should be easy to read and understand. Here are a few tips to test the readability of your website.
1) Use an online editing tool like the Hemingway Editor, which judges the reading level of your text based on grade level, and gives you tips on how to improve readability.
2) Try running your text through a readability tool like Readable from WebFX, which scans your web page and gives you a readability score based on popular readability tests like the Flesch-Kincaid and Gunning Fog.
Make your content easy to see and scan
When it comes to presenting your content, there are a few basic steps to take to make sure it can be read correctly. Most of these tips are related to user experience (UX) web design:
Make your content easy to understand
For content that is not only easy to read and scan, but also easy to understand, here are two additional tips:
To learn how your customers talk and find out which problems they’re trying to solve with your product, you need to hear directly from them. Here are three ways to hear directly from your customers so you can improve the readability level of your website content:
1) Set up an on-site survey: ask direct, open-ended questions about what your customers want from your website, your company, and the products or services you offer. When you read through the open-ended data, you’ll get a sense of the words your customers use to describe their needs and drives, and you can then mirror that language in your website copy. Ask questions like:
2) Run customer interviews: set aside time to have unscripted conversations with some of your ideal customers, and ask them about the very first time they decided to search for a solution to a problem that your products were created to solve. Let them speak freely while you take notes, or record the conversation to be transcribed later—the words your customer uses are the words that will convince other people just like them to buy from you.
3) Read customer reviews: Joanna Wiebe of Copyhackers calls this technique ‘review mining’. When you want to know what your customers are saying about products or services like yours, study reviews on Amazon, YELP, G2, Trustradius, Capterra, and other sources. Note the language people use, and use it on your website.